WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND WHY?
SUFIXE collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by SUFIXE. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.
Saved card details will never be shared with third parties and will only be used to process your order, using our payment partners’ systems. Additionally, we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
WHAT ABOUT COOKIES?
There are three types of cookies:
Website functionality cookies These cookies enable you to browse the website and use our features such as shopping bags.
Website analytics cookies We use these cookies to measure and analyses how our customers use the website. This allows us to continuously improve our website and your shopping experience.
Customer preference cookies When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.
By using our website, you agree that we can place these types of cookies on your device and access them when you visit the site in the future.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
HOW DO WE USE THIS INFORMATION?
SUFIXE may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within The SUFIXE organization. Where there is a legal obligation to do so, we may disclose your information to a relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.
We collate information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties but this does not include any information which can identify you personally.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.
HOW DO YOU OPT IN OR OUT OF OUR MARKETING MESSAGES?
When you register, you will be given the choice to opt out of subscribing to our regular update service, with which we will send you:
(i) Email alerts about new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions.
(ii) Direct mail alerts about new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions.
We do not sell or otherwise pass your details on to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by SUFIXE.
At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Any email we send you will contain an easy automated unsubscribe link so that you can opt out of that particular mailshot. Simply follow the indications in the email. Alternatively, you can change your email preferences or opt out of all emails by logging in to My Account. To opt out of direct mail service or updates, please contact SUFIXE customer care representative by email at email@example.com
HOW DO YOU ACCESS AND/OR CHANGE YOUR PERSONAL INFORMATION?
If for any reason you are concerned that the personal information held by SUFIXE is not correct, please visit the website and, after logging into the site using the “Sign In” menu on the home page, your personal information will be made available for review and change in the “My Account” section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. We do not store your credit card and Paypal details on SUFIXE website for security reasons. If you wish to change your billing or shipping address while your order is still being processed, please contact us by email at firstname.lastname@example.org and we will try our best to implement the changes.
HOW DO WE SAFEGUARD YOUR PERSONALLY IDENTIFIABLE INFORMATION?
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption that encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.